Returns, Exchanges & Warranty Policies

Returns, Exchanges & Warranty Policies 

We make every effort to source the best products in terms of performance and quality, and would like you to get 100% satisfaction from them.

Returns and Exchanges

Prefer another colour, size or design?

  • Send us an email at hello@rdrc.sg to start the process
  • Let us know your order number and reason for return

Here’s what we can do for you:

  • Exchange the item for an RDRC Gift Card, with 1-year validity from the date of exchange (equivalent to the full amount paid, minus shipping)
  • Exchange the item for another (you’ll have to top-up any difference and shipping)

Some basic conditions for returns and exchanges:

  • Return your item
    • Within 7 days of purchase or date of delivery (for online orders)
  • Returned items
    • Must be unused
    • Have tags, labels, packaging etc., intact
  • Return postage is at your expense, and you are responsible for the items posted
    • We recommend using a registered service so they don’t get lost in transit
    • We recommend packing the items properly to avoid damage in transit
  • Returned items will be inspected by the RDRC crew
    • Upon approval, we will process the exchange or return
  • Non-returnable items
    • Sale items
    • Consumables and perishables (e.g., nutrition, supplements, anti-chafing balms and masks)

RDRC’s Quality Assurance

We make every effort to source the best products in terms of performance and quality, and should you face any issues please email warranty@rdrc.sg for help.

Our quality assurance is a promise to you that we’ll assist you if a product you purchased from us is:

  • Defective or breaks down *prematurely
  • Not covered by a specific warranty policy

*This is assessed on a case by case basis

Some exceptions to the above would be:

  • Improper use of items
  • Improper care for items

    Brand Specific Warranty Policies

    As we carry a variety of products from different brands, we generally adopt or adapt each brand’s warranty policy (if any).

    Xero Shoes

    Manufacturing Warranty

    This is a one-time, one-for-one exchange that covers factory defects up to 24 months from your date of purchase such as:

    • Sole separation
    • Clarino yoke break
    • Rubber tab breaks
    • etc.

    It does not cover failures due to:

    • normal wear and tear
    • excessively rough or improper use
    • Activities outside what the shoes were designed for (e.g., skateboarding)

    5000-Mile Sole Warranty

    This warranty gives you a chance to exchange an old pair of shoes or sandals for a new pair at 40% off the regular MSRP (full retail price) of the model with free local delivery, and is specifically:

    • For soles worn down to less than 1mm thickness under the ball or heel of the shoe or sandal and not the sides and edges, and that meet the following conditions:
    • Worn for less than 5,000 miles or approx., 8,046km (with proof) 
    • Or within 1 year from the purchase date
    • For one exchange with an original purchase of Xero Shoes footwear with FeelTrue® outsoles 

    The warranty will be void if:

    • Wear and tear is caused by activities outside what the shoes were designed for (e.g., skateboarding)

    You can:

    • Exchange the worn out pair for the same model only
    • Select a different colour, however, this depends on its availability
    • Request for a different size, as long as it’s for you and depending on availability, because feet size can change over time especially with frequent use of minimalist footwear
    • Get free standard local delivery for residents of Singapore

      Getting your shoes or sandals replaced

      Once approved, you can get your replacement shoes or sandals in-store or have them delivered.

      In-store exchange

      • Visit our store with your defective or worn out pair of shoes or sandals and we’ll gladly assist you with the exchange
      • Probably the simplest and most economical way to get it done, and you get to visit the RDRC crew ;)

       Local delivery

      • If you prefer delivery, we’ll arrange for the replacement shoes to be sent to you
      • You’ll have to pass the defective or worn out pair of shoes to our delivery team

      Overseas shipping

      • You’ll have to ship the old shoes or sandals to us
      • Once we receive the old pair, we’ll send the new pair to you
      • All shipping fees will be borne by you

      COROS

      Always try troubleshooting watch issues first. Check out COROS’ troubleshooting resource here.

      Been there and done that? Here’s what you need to do

      Once done, we’ll help liaise with COROS’ support team and help resolve your issues.

      2-Year Warranty for Watches

      • Starts from purchase date
      • Cannot be transferred
      • Void if not purchased from an authorised retailer or distributor

      90-Day Warranty for Accessories

      • Starts from purchase date
      • Cannot be transferred
      • Void if not purchased from an authorised retailer or distributor

      For COROS’ complete warranty policy, click here

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