Returns, Exchanges & Warranty Policies
Returns, Exchanges & Warranty Policies
We make every effort to source the best products in terms of performance and quality, and would like you to get 100% satisfaction from them.
Returns and Exchanges
Prefer another colour, size or design?
- Send us an email at hello@rdrc.sg to start the process
- Let us know your order number and reason for return
Here’s what we can do for you:
- Exchange the item for an RDRC Gift Card, with 1-year validity from the date of exchange (equivalent to the full amount paid, minus shipping)
- Exchange the item for another (you’ll have to top-up any difference and shipping)
Some basic conditions for returns and exchanges:
- Return your item
- Within 7 days of purchase or date of delivery (for online orders)
- Returned items
- Must be unused
- Have tags, labels, packaging etc., intact
- Return postage is at your expense, and you are responsible for the items posted
- We recommend using a registered service so they don’t get lost in transit
- We recommend packing the items properly to avoid damage in transit
- Returned items will be inspected by the RDRC crew
- Upon approval, we will process the exchange or return
- Non-returnable items
- Sale items
- Consumables and perishables (e.g., nutrition, supplements, anti-chafing balms and masks)
RDRC’s Quality Assurance
We make every effort to source the best products in terms of performance and quality, and should you face any issues please email warranty@rdrc.sg for help.
Our quality assurance is a promise to you that we’ll assist you if a product you purchased from us is:
- Defective or breaks down *prematurely
- Not covered by a specific warranty policy
*This is assessed on a case by case basis
Some exceptions to the above would be:
- Improper use of items
- Improper care for items
Brand Specific Warranty Policies
As we carry a variety of products from different brands, we generally adopt or adapt each brand’s warranty policy (if any).
To view a specific warranty policy, click on the brand name to open a Google Doc.