Returns

Returns

We make every effort to source the best products in terms of performance and quality, and would like you to get 100% satisfaction from them.

If you're unhappy with your purchase for whatever reason, we'll offer you a credit note for the full amount paid, minus shipping. Just send us an email at hello@rdrc.sg to start the process.

Some basic conditions for exchange or return:

  • You can return your item within 7 days of purchase (or receipt, for online orders) for an exchange or credit note.
  • Sale items purchased cannot be returned or exchanged.
  • Returned items must be unworn/unused and in the full original undamaged packaging.
  • Return postage is at your expense, and we will not be responsible for items lost in the post, so please return your items by a registered service.
  • Please make sure the goods are packaged properly to avoid damage in transit.
  • All goods will be inspected upon return.
  • Once everything has been approved, we will send you a credit note for the amount you paid for the item, minus our shipping costs. If you require an exchange, shipping costs will be borne by you. 
  • Please email us at hello@rdrc.sg with the following details
    – Your Order
    – Reason for return
    – Proof of postage

* Consumables and perishables such as food and nutrition cannot be exchanged or returned once opened.

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